Track your order
Pop in the tracking number from your shipping email and we'll show you exactly where your player is.
Please enter the tracking number from your shipping email.
Your tracking number is in the "Your order is on its way" email, usually sent 2–3 business days after you order. Tracking can take 24–48 hours to show the first scan.
I haven't received a tracking email yet
Orders are prepared within 2–3 business days, and the tracking email goes out the moment yours ships. Check your spam or promotions folder first. If it's been more than 3 business days, contact us with your order number and we'll chase it up.
Tracking says "no information found"
That's normal for the first 24–48 hours after shipping. The courier needs to scan the parcel at the first depot before it appears. Try again tomorrow.
Tracking hasn't updated in a while
International parcels sometimes sit quietly for a few days between hubs, especially while clearing customs. If there's been no movement for 7 days, get in touch and we'll look into it for you.
Can I change my shipping address?
If your order hasn't shipped yet, yes. Contact us as soon as possible with your order number and the new address. Once a parcel is with the courier we can't redirect it.
Still stuck? Contact us with your order number and we'll sort it out.